At DPELCO, we’re committed to providing products of the highest quality and ensuring that every customer enjoys a seamless experience from purchase to delivery. However, we understand that there may be situations where you wish to return an item, and we’re here to make that process as simple and transparent as possible.
Our return policy lasts 14 days from the date of delivery. If more than 14 days have passed since you received your purchase, unfortunately, we cannot offer a refund or exchange. To qualify for a return, the product must be unused, unopened, and in its original packaging. Any product that has been opened, damaged after delivery, or used in any way that affects its resale condition will not be eligible for return.
We ask customers to retain their proof of purchase or order confirmation number when submitting a return request. Without this information, we may not be able to process your return efficiently. Returns made without prior approval may be refused or delayed.
To initiate a return, please contact our customer service team via email at [store email]. Provide your order number, the item you wish to return, and the reason for your request. Once your return is approved, we’ll send detailed instructions on how and where to ship your product. Please ensure that your package is carefully sealed and shipped with a trackable service to avoid any loss or delay.
Refunds are processed within 5–7 business days of receiving your returned package. Once inspected and approved, your refund will be credited back to your original payment method. You’ll receive a confirmation email once your refund has been issued. If the item is not eligible for a refund, we will notify you promptly with an explanation.
In cases of damaged, defective, or incorrect products, please contact us within 14 days of delivery. We’ll cover the return shipping costs for any mistake on our end and ensure a full refund or replacement is sent immediately. However, if a customer changes their mind or orders the wrong product, return shipping may be the customer’s responsibility.
Your satisfaction is at the heart of what we do at DPELCO. We value your trust and are always ready to assist with any return or refund inquiry to ensure you have a smooth and satisfying experience with our store.
📍 Contact Information:
Email: help.dpelcostore@gmail.com