Welcome to the DPELCO Help Center, where we’ve compiled answers to the most common questions from our valued customers. Whether you’re wondering about shipping, returns, or payments, this page is designed to give you clear, detailed information so you can shop with complete confidence.
If you still can’t find what you’re looking for, don’t worry — our friendly customer service team is always here to assist you.
1. Where is DPELCO based?
DPELCO is proudly based in the United States, with our main operations located at 11205 Lebanon Rd, Mt. Juliet, TN 37122. All of our products are shipped directly from within the U.S., ensuring fast delivery and reliable service.
We are proud to serve customers nationwide and are committed to maintaining the highest standards in product quality, logistics, and customer care. Every order is handled with personal attention by our U.S.-based fulfillment team to guarantee a premium shopping experience.
2. Do you ship internationally?
Currently, DPELCO ships only within the United States. This helps us ensure consistent shipping times, proper handling, and high-quality delivery for every order.
While we don’t yet offer international shipping, we’re actively exploring options to expand globally in the future. Once available, international shipping information will be updated on our website with details about customs, import duties, and delivery timelines.
3. How long does shipping take?
All orders are processed within 1–3 business days after payment confirmation. Once shipped, standard delivery within the U.S. typically takes 3–7 business days, depending on your location.
You will receive a tracking number via email once your order is dispatched. Tracking updates may take up to 24 hours to appear. During peak seasons or extreme weather, there might be slight delays, but rest assured, our logistics team continuously monitors shipments to ensure timely delivery.
4. How much does shipping cost?
Shipping costs are automatically calculated at checkout based on your delivery address, selected shipping method, and order weight. Occasionally, DPELCO offers free shipping promotions or discounted delivery on special occasions, which will be clearly displayed on our website.
We always strive to keep shipping affordable and transparent — no hidden fees, no surprise charges. You can preview shipping costs before completing your purchase.
5. How can I track my order?
Once your order is shipped, you’ll receive a shipment confirmation email containing your tracking link. Simply click on the link to view real-time updates about your package’s location and estimated delivery date.
If your tracking number doesn’t show results immediately, please allow 24–48 hours for carrier systems to update. In rare cases of delay or lost tracking data, our support team can help locate your package and communicate directly with the carrier on your behalf.
6. What is your return and refund policy?
At DPELCO, customer satisfaction is our top priority. We offer a 30-day return policy for unused, unopened items in their original packaging. If you receive a defective or incorrect product, please contact us within 30 days of delivery, and we’ll arrange a replacement or full refund.
Refunds are processed within 5–7 business days after the returned item is received and inspected. For complete details on eligibility, shipping costs, and exceptions, we recommend reviewing our Return & Refund Policy page for step-by-step guidance.
7. Can I cancel or change my order?
Yes, you may cancel your order as long as it hasn’t been shipped yet. To request a cancellation, please contact us immediately with your order number.
Once the order has been shipped, cancellations are no longer possible. However, after receiving your product, you can still initiate a return following our refund policy. Please double-check your order details before confirming payment to avoid delays or errors.
8. What payment methods do you accept?
We accept all major credit and debit cards such as Visa, MasterCard, American Express, and Discover, along with other secure payment options available at checkout. Our payment gateway uses encrypted SSL technology to ensure your data remains completely safe and private.
In the near future, we plan to integrate additional payment methods, including Apple Pay, Google Pay, and PayPal, for added convenience.
9. My package hasn’t arrived — what should I do?
If your package seems delayed, we recommend first checking your tracking link for updates. Sometimes, carriers may mark packages as delivered up to 24 hours before actual delivery.
If your order still hasn’t arrived after this period, please reach out to us immediately. We will contact the carrier, verify your delivery status, and take the necessary steps to ensure you receive your order.
10. How can I contact DPELCO customer service?
We’re always happy to hear from you! Whether you need help with an order or simply have a question, our support team is available to assist you.
You can reach us using the information below. We aim to respond to all emails and calls within 24–48 hours (excluding weekends and holidays).
Email: help.dpelcostore@gmail.com